Last updated: October 2026
Information We Collect
When you call us or send a tow request, we collect what you give us: your name, phone number, pickup location, drop-off location, vehicle details and notes about the problem. Our website also records basic technical data, such as your browser type and the pages you visit.
How We Use It
- To send a truck and contact you about your service
- To give you a quote and a receipt
- To answer questions and improve our service
- To meet legal and insurance duties
Sharing
We do not sell your personal information. We share it only with people who help us serve you, such as the shop or dealer you ask us to tow to, payment processors, and service providers who host our website and email. We may share information when the law requires it.
Text Messages and Calls
If you give us your phone number, we may call or text you about your tow or service request. Message and data rates may apply. Reply STOP to opt out of texts.
Cookies
Our website may use cookies to keep forms working and to understand how visitors use the site. You can block cookies in your browser settings.
Keeping Data Safe
We use reasonable steps to protect your information. No system is perfectly secure, so we cannot promise absolute security.
Your Choices
You can ask us to see, correct or delete the personal information we hold about you. Email dispatch@towvana.com or call (972) 362-9222.
Changes
We may update this policy. The date at the top shows the latest version.
Contact
Towvana, 13355 Noel Rd #900, Dallas, TX 75240. Phone (972) 362-9222. Email dispatch@towvana.com.